Experience life-changing moments with your team and patients.

We’re here to equip you with powerful tools and essential skills.

Mastering the Art of Human Connection.

J.R. Labbe and Lara Burnside, CEC Certified Executive Coaches

We help healthcare organizations be their patient’s favorite doctors through mastering the art of human connection and by doing so, create a positive impact to the bottom line. Assisting leaders in creating a culture of care that patients can hear, see and feel in every interaction is our goal.

Our Services

CSE Leadership’s team of experienced senior-level executives helps strengthen healthcare organizations through three dividers of success: Coach. Support. Engage. Together, these pillars are the basis for measurable change in clinician performance, employee engagement and patient/family experience.

  • Our structured yet flexible approach to self-awareness and relationship management helps clients discover their individual skills and how to build them into strengths. Participants learn how to develop crucial power skills and behaviors that contribute to a high-performing culture.

    Available Assessments:

    Organizational

    ProfileXT

    Emotional Intelligence (self, 180, 360)

  • CSE’s team of experienced senior executives works directly with healthcare leaders and clinicians to re-ignite their passion for creating an environment where everyone feels heard and valued, regardless of whether they are providing or receiving care.

    Support Includes:

    Executive Leadership Coaching

    Physician Coaching and One-On-One Patient Care Observations

    Workshops

    Group Coaching

    Keynote and Breakout-Session Conference Speakers

  • CSE Leadership’s Mastery Programs are multi-course certification programs designed to create partnerships among healthcare colleagues and patients. Using a proven, results-driven method, we combine micro-learning content with activity-based sessions taught in cohorts to maximize engagement and accountability.  

    Engage Includes:

    CSE Cares: Mastering the Art of Human Connection (CME Ethics credits available)

    CSE Welcomes: Mastering the Art of First Impressions

    CSE Leads: Mastering the Art of Compassionate Leadership

    CSE Empowers: Mastering the Art of Front-Line Ambassadors

CSE Leadership Mastery Programs

  • CSE Cares: Mastering the Art of Human Connection

    We practice value-based care, coaching clinicians on how to communicate and connect with their patients, team members and colleagues.

    Learn More

  • CSE Empowers: Mastering the Art of Front-Line Ambassadors

    CSE helps leadership engage high-performing front-line employees to create and sustain an experience that has patients telling your story of excellent care and compassion.

    Learn More

  • CSE Leads: Mastering the Art of Compassionate Leadership

    We are a global source for helping create compassionate leaders who make clinicians, employees and patients feel value and respect, whether they are providing or receiving care.

    Learn More

  • CSE Welcomes: Mastering the Art of First Impressions

    We train front-line employees how to make the patients’ first impressions of your organization welcoming and positive.

    Learn More

  • "A useful program for anyone trying to improve patient satisfaction."

    Physician

  • "CSE Welcomes is a great reminder of how our patients feel when coming into the clinic."

    Patient Access Representative

  • "A thoughtful way of looking at how we interact in clinic and as a team member to improve patient care."

    Physician

  • "Excellent program to increase productivity and for better customer service."

    LVN, Clinic Manager

  • "I really enjoyed the sessions. The repetition of having sessions every two weeks kept it top of mind. Even if I forgot to practice homework, it was still very impactful."

    Physician Assistant

  • "This course is a positive way of learning to serve our patients."

    Patient Access Representative

  • "Everyone should experience this course. There is so much to learn."

    Clinic Manager

  • "It was the most enjoyable training I've ever recieved, and I worked for Chic-fil-a!"

    Patient Access Representative

  • "Great information, great presenters. Appreciated the clinic shadowing to hear our thoughts."

    Clinic Manager

  • "It helped me understand the why and how compassionate medicine exists."

    Physician

  • "I can honestly say I've grown so much more as a professional (and as a person) since I've come to know you. This has been transformational."

    SVP Health System Finance/Clinic Chief Operating Officer

  • "Great facilitators. Enjoyed the videos and personal stories that were relatable."

    Patient Access Representative

Our Partners

Coach. Support. Engage.

Reigniting a passion for healthcare.