We’re passionate about creating measurable change, together.

Pillars of Service

CSE Leadership’s team of experienced senior-level executives helps strengthen healthcare organizations through three dividers of success: Coach. Support. Engage. Together, these pillars are the basis for measurable change in clinician performance, employee engagement and patient/family experience.

  • Our structured yet flexible approach to self-awareness and relationship management helps clients discover their individual skills and how to build them into strengths. Participants learn how to develop crucial power skills and behaviors that contribute to a high-performing culture.    

    Available Assessments:

    Organizational

    ProfileXT

    Emotional Intelligence (self, 180,360)

  • CSE’s team of experienced senior executives works directly with healthcare leaders and clinicians to re-ignite their passion for creating an environment where everyone feels heard and valued, regardless of whether they are providing or receiving care.

    Support Includes:

    Executive Leadership Coaching

    Physician Coaching and One-On-One Patient Care Observations

    Workshops

    Group Coaching

    Keynote and Breakout-Session Conference Speakers

  • CSE Leadership’s Mastery Programs are multi-course certification programs designed to create partnerships among healthcare colleagues and patients. Using a proven, results-driven method, we combine micro-learning content with activity-based sessions taught in cohorts to maximize engagement and accountability.  

    Engage Includes:

    CSE Cares: Mastering the Art of Human Connection (CME Ethics credits available)

    CSE Welcomes: Mastering the Art of First Impressions

    CSE Leads: Mastering the Art of Compassionate Leadership

    CSE Empowers: Mastering the Art of Front-Line Ambassadors

CSE Leadership Mastery Programs

CSE Leadership’s Mastery Programs are multi-course certification programs designed to create partnerships among healthcare colleagues and patients. Using a proven, results-driven method, we combine micro-learning content with activity-based sessions to create a pathway of intentionality in knowledge, skills, and behaviors.

Outcomes of CSE Master Programs:

  • Increased engagement results for clinicians, leaders, and employees

  • Improved patient/family experience as measured by patient experience surveys

  • Improved retention rates for employees, clinicians and patients

  • Enhanced human connection from leaders, clinicians, and frontline team members

  • Increased connection with each other, patients, and families to improve quality of care

CSE Leadership Mastery Catalog

CSE Cares | CME Approved

  • CSE Cares consists of 10, 55-minute sessions focused on helping physicians, APPs, nurses, and other bedside staff members re-ignite their passion for healthcare. Built on the foundation of Learn-Try-Share, the sessions are conducted in cohorts that promote interactive learning facilitated by CSE Leadership and cohort embers. A “Homework Challenge” gives participants the opportunity to think about and try new or refined techniques and then share their perspectives on how to incorporate them in their practice.

    • Nuts and Bolts of Patient Experience

    • Think Like a Patient: Mapping the Patient Journey

    • Transitioning Care to the Home

    • Practicing Compassionate Care

    • Multi- and Interdisciplinary Care

    • Listening

    • Service Recovery

    • Coaching

    • Putting It All Together

CSE Welcomes

  • CSE Welcomes consists of eight, 55-minute sessions designed to elevate the first encounter patients have with your organization to a positive, memorable experience. Created specifically for team members who are the first point of contact for patients and family members, visitors, and vendors, CSE Welcomes is built on the foundation of Learn–Try– Share. Sessions are conducted in cohorts that promote interactive learning facilitated by CSE Leadership and cohort members. A “homework challenge” gives participants the opportunity to think about and try new or refined techniques and then share their perspectives on how to incorporate them in their daily interactions.

    • Nuts and Bolts of First Contact

    • What’s My Brand?

    • Building a High Performing Team

    • Patient Experience: Is What They Want What They Get?

    • Communicating with Excellence

    • Service Recovery

    • Creating Exceptional Patient Care Moments

    • Putting It All Together

CSE Leads

  • CSE Leads helps create compassionate leaders who make clinicians, employees and patients feel value and respect, whether they are providing or receiving care. Designed for all leaders with direct reports (clinical and non-clinical), CSE Leads provides seasoned leaders as well as those new to management the skills needed to engage and motivate their people in delivering high-quality, compassionate care.

    • Nuts & Bolts: What’s Your Why

    • Mission, Vision, Core values

    • What’s Your Story

    • Playing to your strengths: ProfileXT Assessment

    • Connection Conversations

    • Role modeling excellence: Compassion, Courtesy and Respect

    • Communications: Managing Up, Understanding Perspective

    • Productive Meetings

    • Operational Coaching

    • Leadership alignment, Standards of Excellence

    • Managing the Difficult Conversations

CSE Empowers

  • Coming soon - Mastering the Art of Front-Line Ambassadors!

  • Coming soon!

Coach. Support. Engage.

Reigniting a passion for healthcare.